FAQ

If you can't find an answer to your question below, you can contact us  here.

ORDERING & PAYMENT

  • The adidas Locker Room is the new digital home of team wear, allowing you to explore the entire adidas Football range for teams and to order online from your preferred adidas retailer.

  • An adidas retailer is a store authorized to sell authentic adidas merchandise and fulfill orders. 

  • Once you have selected your desired products and finished shopping, click on the bag icon at the top right corner. If you have personalised any products and would like to include your team’s roster information (names and/or numbers), please provide the information, quantities, and sizes on the cart page before checking out.

    Next click on 'Continue' and log into your adidas Locker Room account. Then, you can review your order information and submit the order to a retailer of your choice to request a price quote. The retailer will contact you via email or phone to discuss your order, shipping, payment and embellishment details. Your order isn’t final until you’ve confirmed the retailer’s price quote.

    Products can also be saved to your Locker before sending an order to a retailer. The Locker feature allows you to share product suggestions with your team and let them vote on their favourite gear before ordering. For more info, check out our FAQs on Lockers below.

  • By sending a quote request to a retailer via the adidas Locker Room you are not placing a final order. The retailer will contact you via phone or email with a price quote including potential shipping and embellishment costs, as well as discounts. You can discuss the quote with the retailer before placing your final order. 

  • The final price of your order is subject to negotiations with a retailer. All prices displayed on the adidas Locker Room are recommended retail prices. Retailers have the option to offer discounts on these prices and may charge for any embellishment or shipping costs.

    By sending your order to a retailer via the adidas Locker Room, you are requesting a price quote from your selected retailer. The retailer will contact you via email or phone with a price quote before finalising your order.

  • A proposal is a set of personalised product suggestions for your team, selected by a retailer.

    You can select the products you are interested in ordering from that proposal and specify the sizes and quantities for your team. Once you are happy with the order, you can send it back to your retailer to request a final quote.

  • The accepted payment methods may vary depending on the retailer fulfilling your order. Please confirm your price and payment method with your selected retailer before finalising your order.

  • Currently there is no option to order samples via the adidas Locker Room. Selected retailers may offer this service. Please inquire with your retailer if you are interested in ordering samples.

  • There are no minimum order quantities for products on the adidas Locker Room, however, selected retailers may require a minimum. Please inquire with your retailer about any minimum order quantities.

SHIPPING & RETURNS

  • The lead time for your team’s order depends on the retailer fulfilling your order. To get the most accurate prediction on lead times, we suggest you reach out to your retailer directly.

  • If you choose to fulfill your order with an online retailer, the products will be shipped to your desired address. If you place an order with a stationary retailer, you may be able to pick up the products in store. Many stationary retailers offer shipping to your desired address. Please contact your retailer about possible shipping options.

  • Shipping prices are determined by your selected retailer. Many retailers do not charge for shipping, but please contact your retailer about shipping prices.

  • Returns and exchanges are handled by your selected retailer. Please contact your retailer about their return policy.

PERSONALISATION AND EMBELLISHMENT

  • Yes, you can personalise most adidas teamwear products on this site by adding your players’ names, numbers and initials as well as your team name, team logo and sponsor logo.

    To access the personalisation tool, look for the 'Add personalisation' icon indicated by a pencil symbol throughout the site.

  • Yes, the following industry standard character limits apply to our personalisation options:

    •         15 characters for player names

    •         18 characters for team names

    •         2 characters for player numbers

    •         3 characters for player initials

    Should you wish to personalise your products with names or numbers exceeding these character limits, we recommend you discuss this with the retailer selected on the check-out page. 

  • The allowed formats are .jpg, .jpeg, .png, .pdf, .gif, .psd, .ai, .svg and .eps. The maximum file size is 9 MB.

    Personalised products are embellished by the retailer you choose in the check-out process, not adidas directly. Depending on the selected products and capabilities of your retailer, you may be able to choose your embellishment method, such as heat transfer or embroidery.

  • Personalised products are embellished by the retailer you choose in the check-out process, not adidas directly. Depending on the selected products and capabilities of your retailer, you may be able to choose your embellishment method, such as heat transfer or embroidery.

     


PRODUCTS

  • You can find information about the product lifecycle of each product and the date until you can order it on the product’s detail page in the catalogue. 

  • To find more information about product sizes, please refer to our size charts: https://www.adidas.be/help/size_charts.

  • We use a diverse variety of materials in our products, and wherever possible make sure they are environmentally friendly and recycled. Our selection of materials contributes to our ambition of becoming an even more sustainable company.

    To thoroughly research the materials that we use, head over to the materials section of our Corporate website: https://www.adidas-group.com/en/sustainability/products/materials/

    For the material description of a specific product, please check its online product detail page or the product labels.

LOCKERS

  • A Locker allows you to save your favourite kits in one place to share and vote on them with your team. Selecting your team’s next season’s kit has never been easier.

  • To create a Locker, click on the 'Locker' icon in the navigation on top. You can now personalise your Locker by uploading your team’s logo and adding a description and your team name. Next up is the fun part: By clicking on 'Add a kit', we ask you a series of questions. Based on your answers, you will be presented with up to 5 kit recommendations that are suited for your team. After choosing one of the options, you can change the style and the colour of your team’s kit by clicking on the + sign. You are also given an opportunity to personalise your kit with player names, player numbers, team name, team logo, and sponsor logo, if desired. Once you’re happy with the kit you’ve designed, add it to your Locker. You can now add further kits to your Locker before sharing your final selection with your team.

  • To share a Locker with your team, click on the 'Share Your Locker' button in the upper right corner of the Locker page and send the generated URL to your team.

ACCOUNT

  • It’s easy to create an adidas Locker Room account. To get started, click on 'Log In' in the upper right corner of the site. Enter your email address and click 'Log In or Register'. Enter your information and click 'Register'. Congratulations, you’ve created your account. We’ll send you an email to confirm.

    If you have already created an account for an adidas online shop in the past, you can use the same email address and password to sign into the adidas Locker Room.

  • To reset your password, enter your email address on the login page and click on 'Log In or Register'. Click 'I forgot my password', enter the email address that is linked to your account and click 'Submit'.

    You will receive an email confirmation with further instructions on how to create your new password.

  • To update your personal settings, log into your account and go to your account section. You can change your name, email address and phone number under 'General Information'. You can also create a new password within the 'Change Password' section.

  • We’re committed to ensuring the security and privacy of your data. You can learn more about your privacy at adidas through our Privacy Notice: https://www.adidas.co.uk/help-topics-privacy_policy.html